Refund Policy

This is our refund policy for all orders placed in Desde la Marina,

Refund Policy

We accept returns of certain items up to 30 days after purchase. To place a refund, return or exchange request for an order please contact us via email at desdelamarina@gmail.com and include your order number and a reason for your request in order to speed up the process. Your request will be reviewed within 2 business days and we will notify you via email of the results.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the order is already shipped or delivered we will not be able to approve the cancelation request.

Each item has a defined and written refund policy in the item's page for your convenience.

Digital Product Refund Policy:

"Digital Products" pertain to any PDF files including:  crochet patterns, knitting patterns, crochet and knitting patterns, crochet guides, knitting guides, crochet and knitting guides.

  • Refunds, returns and exchanges will not be granted for digital products if the product has already been made digitally avaliable through any means including the Desde la Marina order page, and/or email.

Serial Physical Product refund:

"Serial Physical Products" pertain to any product that is duplicated and restocked in the same colorway and size various times including earrings, handwarmers, bags.

  • Refund or returns requests are accepted up to 30 days from the date of placing the order.
  • Exchanges will not be accepted. Desde la Marina may grant extensions to this period for some special cases and Products at its discretion.
  • Refunds will only be granted if the product did not arrive or arrived with defects. Due to the nature of the product no refunds will be provided under other circumstances.

One of One Physical Product refund:

"One of One Physical Products" pertain to any product that is NOT duplicated and/or that only a small number of exists, for example but not limited to : shruggies, landscape vests, shirts, sweaters, pullovers, overcoats, dresses, legwarmers, some hats, some purses.

  • Refunds and/or exchanges are not accepted.
  • Returns requests are accepted up to 30 days from the date of placing the order with Desde la Marina. Desde la Marina may grant extensions to this period for some special cases and Products at its discretion. Returns will only be granted if  the product arrived with defects.  The customer will be responsible for the price of shipping the products back to Desde la Marina. The shipping cost for this will not be refunded. The refund will be executed once the product has been shipped and has arrived back to Desde la Marina.

If the refund request is granted by Desde la Marina, payments are refunded as follows:

  • Credit / Debit Cards payments will be refunded within five (5) business days;
  • Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
  • PayPal payments will be refunded within five (5) business day;
  • Other payment methods will be refunded between five (5) to seven (7) days.

If applicable, Desde la Marina reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.